{"id":12964,"date":"2019-02-14T17:35:41","date_gmt":"2019-02-14T17:35:41","guid":{"rendered":"https:\/\/apen.onlinevalles.club\/?p=12964"},"modified":"2025-03-04T09:39:11","modified_gmt":"2025-03-04T09:39:11","slug":"nuevo-portal-del-cliente-apen-ganando-en-servicio-cada-dia","status":"publish","type":"post","link":"https:\/\/apen.onlinevalles.club\/en\/blog\/nuevo-portal-del-cliente-apen-ganando-en-servicio-cada-dia\/","title":{"rendered":"New Apen customer portal, improving service every day"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The team of&nbsp;<strong>Apen&nbsp;<\/strong>It is constantly evolving, and for some time now one of our priorities has been the creation of a platform that offers our clients a&nbsp;<strong>global vision<\/strong>&nbsp;of all the&nbsp;<strong>contracted services<\/strong>&nbsp;with us. Thanks to this new&nbsp;<strong>Apen customer portal<\/strong>&nbsp;All users will be able to carry out the necessary procedures in a very simple way.<br>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What is the Apen customer portal?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Our&nbsp;<strong>customer portal<\/strong>&nbsp;It is a web-based ticketing platform for customers of&nbsp;<strong>Apen<\/strong>.<br>A very way&nbsp;<strong>easy and fast&nbsp;<\/strong>to share all information about the services provided&nbsp;<strong>in real time<\/strong>. It&#039;s about gaining in services from the very first moment.<br>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How does it work?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you have already registered, you can access it directly.<strong>&nbsp;customer portal&nbsp;<\/strong>through the customer area of the website of&nbsp;<strong>Apen<\/strong>&nbsp;either&nbsp;<strong><a href=\"http:\/\/a3mobility.apen.es:8088\/S3Intranet\/Login\" rel=\"noreferrer noopener\" target=\"_blank\">by clicking here<\/a><\/strong>. Once logged in, you will have easy and intuitive access to all the information related to the services offered.&nbsp;<strong>Apen<\/strong>.<br><strong>Tickets:<\/strong>&nbsp;You will be able to open and view tickets, and track the status of your incidents in real time.<br><strong>Contracts:<\/strong>&nbsp;From this option you can see all current contracts and the status of each one.<br><strong>Inventory:<\/strong>&nbsp;This section shows our entire inventory of computer equipment\u2026 with the possibility of filtering by type of equipment (PC, printer) or by users.<br><strong>Statistics:<\/strong>&nbsp;Generate statistics for services performed, by ticket type, hours, months\u2026 and analyze them later.<br><strong>Historical:<\/strong>&nbsp;Here we can consult a complete history of the invoices recorded.<br><strong>Documents:<\/strong>&nbsp;Download documentation for whatever you need.<br><strong>Instructions for use:<\/strong>&nbsp;A PDF that will help us understand how the customer portal works, point by point.<\/p>\n\n\n<style>.kb-image12964_88cc96-66 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image12964_88cc96-66\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/apen.onlinevalles.club\/wp-content\/uploads\/2019\/02\/Post-PortalCliente.jpg\" alt=\"\" class=\"kb-img\"\/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How can I register?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@apen.es\" rel=\"noreferrer noopener\" target=\"_blank\">Contact customer service by clicking here to request registration on our customer portal and we will give you access with a username and password so you can access it directly from our website.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>El equipo de&nbsp;Apen&nbsp;est\u00e1 en constante evoluci\u00f3n, y desde hace tiempo una de nuestras prioridades es la creaci\u00f3n de una plataforma&#8230;<\/p>","protected":false},"author":4,"featured_media":12965,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[47],"tags":[410],"class_list":["post-12964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apen","tag-portal-del-cliente"],"acf":[],"taxonomy_info":{"category":[{"value":47,"label":"Apen"}],"post_tag":[{"value":410,"label":"Portal del cliente"}]},"featured_image_src_large":["https:\/\/apen.onlinevalles.club\/wp-content\/uploads\/2019\/02\/Post-PortalCliente02.jpg",850,401,false],"author_info":{"display_name":"marqueting","author_link":"https:\/\/apen.onlinevalles.club\/en\/blog\/author\/marqueting\/"},"comment_info":0,"category_info":[{"term_id":47,"name":"Apen","slug":"apen","term_group":0,"term_taxonomy_id":47,"taxonomy":"category","description":"","parent":0,"count":251,"filter":"raw","term_order":"0","cat_ID":47,"category_count":251,"category_description":"","cat_name":"Apen","category_nicename":"apen","category_parent":0}],"tag_info":[{"term_id":410,"name":"Portal del cliente","slug":"portal-del-cliente","term_group":0,"term_taxonomy_id":410,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/posts\/12964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/comments?post=12964"}],"version-history":[{"count":1,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/posts\/12964\/revisions"}],"predecessor-version":[{"id":54014,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/posts\/12964\/revisions\/54014"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/media\/12965"}],"wp:attachment":[{"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/media?parent=12964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/categories?post=12964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/en\/wp-json\/wp\/v2\/tags?post=12964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}