{"id":8686,"date":"2018-01-24T11:28:40","date_gmt":"2018-01-24T11:28:40","guid":{"rendered":"https:\/\/apen.onlinevalles.club\/?p=8686"},"modified":"2025-03-04T10:10:42","modified_gmt":"2025-03-04T10:10:42","slug":"la-mejor-garantia-es-la-satisfaccion-de-nuestros-clientes","status":"publish","type":"post","link":"https:\/\/apen.onlinevalles.club\/ca\/blog\/la-mejor-garantia-es-la-satisfaccion-de-nuestros-clientes\/","title":{"rendered":"La millor garantia \u00e9s la satisfacci\u00f3 dels nostres clients"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Benvinguts al Blog d&#039;Apen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actualment la millor garantia que ens pot oferir qualsevol empresa \u00e9s el nivell de satisfacci\u00f3 dels clients. A<strong>&nbsp;Apen&nbsp;<\/strong>som conscients de la import\u00e0ncia d&#039;aquestes opinions i estem implantant un proc\u00e9s de&nbsp;<strong>feedback<\/strong>&nbsp;envers els nostres&nbsp;<strong>clients<\/strong>.<br>Amb aquest post volem compartir amb vosaltres el nostre darrer cas d\u00e8xit duna implantaci\u00f3 dun<strong>&nbsp;manteniment Premium&nbsp;<\/strong>a l&#039;empresa&nbsp;<strong>BSV electronics<\/strong>.<br><strong>BSV<\/strong>&nbsp;\u00e9s una empresa tecnol\u00f2gica que dissenya, fabrica i ofereix solucions electr\u00f2niques per als professionals de les piscines, tractament d&#039;aig\u00fces i il\u00b7luminaci\u00f3. Una empresa familiar que ara est\u00e0 gestionada per la segona generaci\u00f3,&nbsp;<strong>Jordi Vila&nbsp;<\/strong>i tot un equip amb experi\u00e8ncia i moltes ganes de treballar.<br>Parlem amb&nbsp;<strong>Jordi Vila<\/strong>, gerent de<strong>&nbsp;BSV electronics<\/strong>, sobre la implantaci\u00f3 del&nbsp;<strong>manteniment Premium&nbsp;<\/strong>a la seva empresa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quines necessitats tenia BSV?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JV-<\/strong>La principal necessitat que ten\u00edem a&nbsp;<strong>Bsv electronics&nbsp;<\/strong>era poder millorar el rendiment inform\u00e0tic de la nostra empresa sense deixar de banda el cost que ens suposaria aquest servei.<br>Vol\u00edem&nbsp;<strong>reduir les nostres incid\u00e8ncies&nbsp;<\/strong>i tenir controlada en tot moment la nostra despesa inform\u00e0tica.<br>Ten\u00edem molt clar que per a nosaltres era molt important trobar un prove\u00efdor que fos proper, que ens gener\u00e9s&nbsp;<strong>confian\u00e7a<\/strong>&nbsp;i que don\u00e9s una&nbsp;<strong>resposta r\u00e0pida&nbsp;<\/strong>a qualsevol incid\u00e8ncia i en qualsevol moment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quina ha estat la soluci\u00f3 aportada?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JV-<\/strong>En primer lloc,&nbsp;<strong>Apen<\/strong>&nbsp;ens va realitzar una&nbsp;<strong>auditoria inform\u00e0tica&nbsp;<\/strong>per con\u00e8ixer les nostres possibles limitacions o focus problem\u00e0tics.<br>Posteriorment, ens va proposar una actualitzaci\u00f3 del parc inform\u00e0tic per poder dur a terme un pla de millora integral i un servei amb una \u00e0mplia cobertura hor\u00e0ria, que ens generaria molta&nbsp;<strong>tranquil\u00b7litat<\/strong>&nbsp;davant de possibles incid\u00e8ncies.<br>El fet de disposar sempre d&#039;un mateix&nbsp;<strong>t\u00e8cnic qualificat&nbsp;<\/strong>que conegui perfectament la nostra empresa ens generar\u00e0&nbsp;<strong>confian\u00e7a<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quins beneficis ha obtingut BSV?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JV-<\/strong>Els beneficis obtinguts s\u00f3n diversos, per\u00f2 potser el m\u00e9s important per a nosaltres \u00e9s que hem&nbsp;<strong>bestiar en servei&nbsp;<\/strong>des del minut u i&nbsp;<strong>amb total tranquil\u00b7litat<\/strong>.<br>Ara tenim controlats els costos del nostre departament inform\u00e0tic en tot moment ia m\u00e9s a m\u00e9s ens hem posat al dia tecnol\u00f2gicament.<br>Tamb\u00e9 comptem amb un&nbsp;<strong>suport telef\u00f2nic&nbsp;<\/strong>a l&#039;usuari&nbsp;<strong>molt complet&nbsp;<\/strong>que \u00e9s sens dubte un valor afegit.<br><strong>Apen<\/strong>&nbsp;ens aplica un preventiu peri\u00f2dic i unes revisions anuals per&nbsp;<strong>anticipar-nos<\/strong>&nbsp;a incid\u00e8ncies futures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podem treure la conclusi\u00f3 que si la nostra empresa ha de cobrir&nbsp;<strong>necessitats inform\u00e0tiques&nbsp;<\/strong>d&#039;una manera peri\u00f2dica (a causa de la naturalesa del propi negoci), \u00e9s el moment de plantejar-nos&nbsp;<strong>contractar<\/strong>&nbsp;un bon&nbsp;<strong>manteniment inform\u00e0tic<\/strong>\u2026 ia&nbsp;<strong>Apen<\/strong>, hem desenvolupat diferents paquets de&nbsp;<strong>manteniments inform\u00e0tics<\/strong>&nbsp;que s&#039;adapten perfectament a les necessitats dels nostres clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pots consultar-los els tipus de manteniment inform\u00e0tic&nbsp;<a href=\"https:\/\/apen.onlinevalles.club\/ca\/mantenimiento-informatico\/\" target=\"_blank\" rel=\"noreferrer noopener\">aqu\u00ed<\/a>.<\/strong><\/h3>","protected":false},"excerpt":{"rendered":"<p>Bienvenidos al Blog de Apen. Actualmente la mejor garant\u00eda que nos puede ofrecer cualquier empresa es el nivel de satisfacci\u00f3n&#8230;<\/p>","protected":false},"author":4,"featured_media":8685,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[47,339],"tags":[338,48],"class_list":["post-8686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apen","category-casos-de-exito","tag-clientes-satisfechos","tag-mantenimiento-informatico"],"acf":[],"taxonomy_info":{"category":[{"value":47,"label":"Apen"},{"value":339,"label":"CASOS DE \u00c9XITO"}],"post_tag":[{"value":338,"label":"clientes satisfechos"},{"value":48,"label":"Mantenimiento inform\u00e1tico"}]},"featured_image_src_large":["https:\/\/apen.onlinevalles.club\/wp-content\/uploads\/2018\/01\/exit-post.png",850,401,false],"author_info":{"display_name":"marqueting","author_link":"https:\/\/apen.onlinevalles.club\/ca\/blog\/author\/marqueting\/"},"comment_info":0,"category_info":[{"term_id":47,"name":"Apen","slug":"apen","term_group":0,"term_taxonomy_id":47,"taxonomy":"category","description":"","parent":0,"count":251,"filter":"raw","term_order":"0","cat_ID":47,"category_count":251,"category_description":"","cat_name":"Apen","category_nicename":"apen","category_parent":0},{"term_id":339,"name":"CASOS DE \u00c9XITO","slug":"casos-de-exito","term_group":0,"term_taxonomy_id":339,"taxonomy":"category","description":"","parent":0,"count":14,"filter":"raw","term_order":"0","cat_ID":339,"category_count":14,"category_description":"","cat_name":"CASOS DE \u00c9XITO","category_nicename":"casos-de-exito","category_parent":0}],"tag_info":[{"term_id":338,"name":"clientes satisfechos","slug":"clientes-satisfechos","term_group":0,"term_taxonomy_id":338,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"0"},{"term_id":48,"name":"Mantenimiento inform\u00e1tico","slug":"mantenimiento-informatico","term_group":0,"term_taxonomy_id":48,"taxonomy":"post_tag","description":"","parent":0,"count":50,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/posts\/8686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/comments?post=8686"}],"version-history":[{"count":1,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/posts\/8686\/revisions"}],"predecessor-version":[{"id":54055,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/posts\/8686\/revisions\/54055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/media\/8685"}],"wp:attachment":[{"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/media?parent=8686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/categories?post=8686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/apen.onlinevalles.club\/ca\/wp-json\/wp\/v2\/tags?post=8686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}